FAQ

1. How does the ClearWave Nail Fungus Device™ work?

The ClearWave Nail Fungus Device™ uses a combination of 470nm blue light and 905nm infrared red light to treat nail fungus. The blue light is antiseptic and anti-inflammatory, killing bacteria, fungi, and mold on the surface of the nail, while the infrared red light penetrates deeply into the nail and tissues, reaching the root of the fungus and promoting repair of the nail. This dual-action approach ensures the fungus is eradicated from the root, leading to long-lasting results and nail recovery.

2. Is the ClearWave Nail Fungus Device™ safe to use?

Yes, the ClearWave Nail Fungus Device™ is clinically proven to be safe and effective. It’s non-invasive, pain-free, and doesn’t come with the harmful side effects associated with oral medications or topical treatments. The device uses safe, low-level laser therapy (LLLT), which has been widely used in medical treatments without causing harm. It is a non-prescription, over-the-counter medical device that can be used safely at home

3. How long does it take to see results?

Results vary depending on the severity of the nail fungus. However, with consistent use, many users see visible improvement within 3-4 weeks. To achieve permanent results, it’s essential to continue using the ClearWave Nail Fungus Device™ consistently until the fungus is completely gone, which may take longer for some individuals depending on the condition of the nail.

4. How to use the ClearWave Nail Fungus Device™?

For optimal results, you should use the ClearWave Nail Fungus Device™ for 7 minutes, twice a day on the affected nail. Make sure to wash and trim your nails before each use to ensure maximum effectiveness.

5. What if it doesn't work for me?

We offer a 30-day risk-free money-back guarantee. If the Clear Wave Laser Device™ does not show any sign of improvement after 30 days of consistent use, you can return it for a full refund. Simply return the device within 30 days of purchase. We’re confident you’ll love the results, but if not, we’ve got you covered!

6. Can I change or cancel my order?

As we aim to process orders as fast as possible, you must request any changes or cancellations within 12 hours of placing your order. All requests after this time will be denied. However, your order can be returned for a full refund after it is received.

7. When will my order be processed?

All orders are handled and shipped out from our warehouse. Please allow extra time for processing during holidays and sale seasons. We process orders from Monday to Friday and aim to process orders within 1-3 business days from the order date. Orders will be shipped the next day after processing. Please note that we do not ship on weekends.

8. How long will it take to receive my order?

Due to high demand, orders may take between 2-4 weeks to arrive.

9. What if I don't receive my order?

If you don’t receive your order within 30 days after shipping, you are eligible for a full refund.

10. What if the item(s) I received are defective/incorrect/damaged?

Please contact us at info@ivtous.com if you have received item(s) that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s), and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.